Questions, answered.

Order as early as you can. Orders placed 7 calendar days or fewer before your fulfillment date (pickup date or ship date) are rush orders: they are subject to availability, require 100% payment, carry a rush fee of 25% of the subtotal ($40 minimum), and are non-refundable and non-transferable. Read the policy

Individual party favors sold by the piece start at six and increase by one. Other products start at one.

Order → Design Approval → Payment Completion → Production → Ready Notification → Schedule Pickup (for Local Pickup) or Shipment. You receive a private order link to view your order and pay securely through Square. Read the policy

Yes. Your theme, colors, personalization, and the Luxe Details you choose are included in the product price. Only legitimate physical or size choices, such as banner length or extra garland footage, change the price.

Yes — at least one inspiration image is required for every product, and you can add as many as you like. For the Photo Box, your collage photos are uploaded separately from your inspiration.

Inspiration guides your design; your piece is created as an original Élan Luxe Events design around your celebration.

Élan Luxe Events reserves the right to decline any order, customization request, material request, or design element that we determine cannot be completed safely, responsibly, appropriately, or within our production standards. Read the policy

Yes. You review a design proof before physical production begins. Read the policy

Please request theme, color, wording, personalization, or design changes as soon as possible. Changes inside the 7-day production window are not guaranteed and depend on production status, materials, availability, and feasibility. Read the policy

Date changes require contacting us directly, are subject to availability, are not guaranteed, and do not change production timing. If your order has already been prepared or completed for the original date, it will not be remade, and no refunds or store credits are issued for a date change. Read the policy

Payments are made securely through Square from your private order link. Eligible non-rush orders can be paid in full or with a 50% deposit.

Your 50% deposit reserves your order and begins the design process. It is the non-refundable reservation and design portion. No physical production begins until the order is paid in full. Read the policy

After your design is approved, you can pay the remaining balance from your private order page. It is due no later than 7 calendar days before your fulfillment date (your pickup date, or your required ship date for shipped orders). Production begins only once your order is paid in full. Read the policy

Filled favors arrive with standard approved filler included in the Filled price. Fill-It-Yourself favors are fully designed and assembled, and you add your own treats. Only products that show both options can be ordered unfilled.

Yes. Shipped products stay fully assembled whenever practical. Gable Boxes may ship flat only when necessary to protect the design or prevent damage; filled boxes then include each box’s matching contents organized individually.

Choose any eligible products — per-piece favors start at six, while other products start at one — and Package Savings of 5% apply automatically when you include three or more different product types.

Yes. FREE Local Pickup is available in the San Tan Valley / Queen Creek Area. The private pickup address arrives only in Acuity’s 24-hour appointment reminder. Read the policy

Once your Local Pickup order is paid in full, you are taken to a private scheduling page to choose your pickup appointment. A deposit alone does not open pickup scheduling. Read the policy

No. Product prices do not include shipping. Balloons are Local Pickup Only; banners ship rolled in a protective corrugated banner box. Live shipping options are shown at checkout once available. Read the policy

During hot-weather periods, chocolate and other melt-sensitive contents may be packaged separately and may require 1-Day or 2-Day shipping, with a $12 hot-weather protective packaging charge once per shipment. Please retrieve delivered packages promptly. Read the policy

Balloon orders are Local Pickup Only. Up to 2 foam cutouts are included; each additional cutout is $25. After completion you receive photos with a 2-hour review window, then inspect your balloons again at pickup. Please bring a vehicle with enough space and protect balloons from Arizona heat and direct sun. Read the policy

The first 50% reservation/design portion is non-refundable. Cancellations 7 calendar days or fewer before fulfillment are non-refundable and non-transferable, and rush orders are non-refundable and non-transferable. Read the policy

Eligible payments beyond the non-refundable 50% may qualify for store credit, valid for 12 months from the original event date. Read the policy